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Technology that fits the business
Bespoke systems.
Automation. AI.
Built around how your business works.
MSD Systems designs and builds the software, integrations and automation that improve how organisations operate.
We start with the process, understand what needs to change, then build the technology required.
Talk to MSD
Message sent
A director reads it and replies within one working day, either with a time for a call or a note if we are not
the right people for it.
Built around your world.
The problem
When the way you work no longer fits the systems you use.
Businesses accumulate software as they grow.
A CRM here. Finance system there. Spreadsheets, email, documents and internal tools around them.
Eventually, people start filling the gaps.
They re-enter information. Check data manually. Move work between systems. Build spreadsheets to compensate for software that does not quite fit.
The result is more administration, more opportunities for error and less time spent on the work that actually matters.
MSD works on those gaps.
What we do
We build what the process requires.
There is no single technology that fixes every operational problem.
Sometimes the answer is a bespoke system. Sometimes it is an integration. Sometimes it is automation. Sometimes AI can handle part of the work.
Often, the solution is a combination.
We also help businesses get found through search and AI answers. Explore our GEO & SEO service.
01 / Bespoke business systems
Software built around your processes.
Software designed around your processes rather than forcing your operation into an off-the-shelf product.
Explore bespoke systems02 / Automation & AI
Remove repetitive work from the process.
We identify repetitive operational work and automate the parts that technology can reliably handle.
Explore automation & AI03 / Integrations
Make your existing systems work together.
We connect the systems you already use so information can move between them without repeated manual entry.
Explore integrations04 / AI workers
A defined operational job, performed by AI.
AI designed to perform a defined operational task inside the systems your organisation already uses.
Explore AI workers05 / GEO & SEO
Be found when buyers ask AI.
We improve your website content, structure and evidence to help buyers find your business through search results and AI recommendations.
Explore GEO & SEOHow we think
Start with the process.
We do not begin by deciding which technology to sell you.
We first understand how the work is done.
- 01Who does it.
- 02Which systems are involved.
- 03Where information comes from.
- 04Where it goes.
- 05Where the process slows down.
Only then do we determine what should be built.
How we deliver
Defined before it is built.
Every engagement follows the same basic process.
- 01
Discovery
Understand the process and produce a written scope.
- 02
Technical discovery
Confirm the systems, APIs, data and technical constraints.
- 03
Build
Develop against the agreed scope.
- 04
Handover
Provide the code, documentation and access required to operate the system.
- 05
Measure
Check the result against the agreed scope.
The commercial model
Fixed price.
Written scope.
We do not sell day rates.
Every engagement is priced against a written scope.
The first engagement with a new client focuses on one defined process.
If the scope changes, the change is documented and agreed before the work changes.
No ambiguity about what is being delivered.
How our engagements workWhere we work
Built for operational complexity.
MSD is particularly suited to organisations where:
See our services- Multiple systems are involved in one process
- People repeatedly move information between systems
- Spreadsheets have become part of the operation
- Existing software almost fits, but not quite
- Legacy systems need replacing
- Repetitive administration is consuming skilled people
Recruitment & staffing
Technology for recruitment operations.
MSD understands the operational processes behind recruitment and staffing.
We build systems and automation around the way those processes actually work.
Recruitment & staffingThat includes areas such as
- Timesheets
- Compliance
- Onboarding
- VMS
- Payroll preparation
- Invoicing
- Credit control
- Reporting
Michael Szalaty Technical director
Case studies
See the work.
We explain the problem, the process, what was built and what changed.
A staffing operation, rebuilt around the process.
Michael runs a staffing agency. MSD automated parts of its back office first: timesheet processing, CV qualification, client onboarding and the administration around them.
MSD is the supplier and the case study at once.
View case studiesBlog & insights
Understand the decision
before the build.
Practical guides on business systems and automation. Read the evidence, listen on the go and bring a clearer brief to your next project.
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A conversation with a director
Tell us what is not working.
You do not need to know what technology you need. Tell us about the process. We will work out whether MSD can help.
Your operation is the starting point.
Message sent
A director reads it and replies within one working day, either with a time for a call or a note if we are not
the right people for it.